Return Policy

We do not cancel or modify orders once they are placed.

We accept returns or exchanges within 10 days from the date of delivery for shipped orders and from pickup date for pickup orders. You will be responsible for return postage on returns and they must be postmarked by the 10th day. 

Returns will be granted as store credit only. We do not offer refunds unless there was an issue on our end. We reserve the right to deny any return/exchange. Any items that are worn, damages, have any odor, will not be accepted.

Return & Exchange Requirements:

Anything Wrong?

  • Please inspect your merchandise immediately upon receipt.

  • If you believe you have received something defective, please contact us within five days of the order receipt at helloimagineboutique@gmail.com so we can address the issue. Please have your order number available.

Need to Return an Item?

  • Items must be new and unworn, with tags attached or in original clear bag as item was shipped showing item description, number, size, etc.

  • If the item(s) have tags removed, or an item has been worn or washed, has pet hair, stains, and smells of smoke or perfume, it becomes ineligible for a return/refund or store credit. We cannot resell these items.

  • We do not offer exchanges on returns. If you need to size down/or up, please place a new order to ensure we have the item in stock.

  • Once we receive your return, store credit will be issued if item is received within 10 days from the date of delivery or 10 days from pickup date.

Items NOT Eligible for Return:

  • Any item in the sale/clearance/final sale sections.

  • Hats, Jewelry, Shoes, Swimwear

  • Item received after 10 days from the date of delivery or 10 days from pickup date.

How to Return items?

  • Ship it yourself using the carrier of your choice.

  • Include the packing slip or your name and order number inside the package.

    • Ship to:

      Imagine Boutique

      11911 Jones Rd #5

      Houston, TX 77070

  • Get a tracking number to track your package. We are not responsible for packages lost in transit.

Did not receive your package?

  • In case a package is delivered - according to the tracking number update, but you state that you did not receive the item, you must submit a claim to the shipping carrier directly. We are not responsible for packages that have been lost, stolen, or marked as delivered or picked up.